koislot Casino & Sportsbook Data Care

This page describes what we collect when you use koislot and how we keep that data protected. We take account security and privacy seriously — from the moment you sign up through every deposit, withdrawal, and bet. Our policy sets out what information we process, who has access to it, and what rights you hold over your data.

We operate koislot as an online entertainment platform available where local law permits. When you fund your account via DANA, e-wallet, mobile banking, or any of our other supported payment methods, or when you access koislot from Jakarta, Surabaya, Bandung, or any other region in our service area, we record certain details to verify your identity and process your transactions. This page explains exactly what we do with that information.

Your data sits on servers managed by our hosting partners and payment processors. We use that data only to run your account, comply with local regulations, and protect against fraud. You have the right to request what we hold, correct it, or ask us to delete it — all explained below.

What we collect and why

We collect your name, email address, phone number, and date of birth when you register an account on koislot. We also record your account balance, transaction history, game activity (which tournaments you enter, which sports markets you view), and payment details — the last four digits of your card or the bank name linked to your QRIS code. We collect your IP address and device fingerprint each time you log in, and we may store geolocation data to confirm you are in a supported jurisdiction.

We use this data to verify your identity, process your deposits and withdrawals, send you account notifications, detect fraudulent activity, and comply with local gaming regulations. We do not sell your personal data to marketers or advertisers. We do not build profiles for targeting third-party ads. If you open an account with koislot, your data remains within our system or with the specific processors we name below.

Payment and KYC data

When you add a payment method — whether e-wallet, mobile banking, local payment, or any other supported bank — we store a token (a secure reference) rather than your full card or account number. Our payment processor, not koislot directly, handles the encrypted card details. We ask for your identity documents (national ID or passport) to comply with KYC (know-your-customer) rules. We store photographs of these documents in a separate, access-restricted system and delete them within 90 days of account closure or as local law requires.

Third-party processors

Our payment processors sit in multiple regions and may store your data outside your home country. Our hosting provider operates servers in Southeast Asia. Our analytics vendor records how you navigate koislot (page visits, time spent on each section, which games you select) to help us improve the platform. None of these processors are permitted to use your data for their own purposes — they act only on our instruction.

Cookies and tracking

We use session cookies (deleted when you close your browser) to keep you logged in. We use persistent cookies (valid for up to one year) to remember your preferences and to detect if someone tries to access your account from an unusual location. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though some koislot features may not work without them.

Your rights on koislot

Access: You can request a full copy of the data we hold on you. Email our support team and we will provide a machine-readable file within 14 business days.
Correction: If your name, address, or phone number is incorrect in our system, you can update it directly in your account settings, or ask our support team to do it for you.
Deletion: You can request account closure at any time. We will delete your personal data within 30 days, except where law requires us to keep records (typically for financial transactions, up to seven years).
Objection: If you believe we are processing your data unfairly, you can object and ask us to explain why we are storing it.

Note: We cannot delete transaction records tied to active bets or pending withdrawals. Only after your account is fully settled can we purge that history.

Our koislot commitments

We encrypt all data in transit between your device and our servers using TLS 1.2 or higher. We apply encryption at rest for stored data (names, addresses, payment tokens). We conduct annual security audits and fix any vulnerabilities our testers find. We train staff who access your data to handle it confidentially — no koislot employee has unrestricted access to every user's full record.

We do not retain your data longer than necessary. Your transaction history stays in our system for the duration of your account and for seven years after closure (for tax and regulatory compliance). Your device fingerprint and IP logs are kept for 90 days. Documents uploaded for KYC verification are deleted after account closure unless local regulation mandates we retain them.

If you have questions about this policy or want to exercise any of your rights, contact our support team at koislot Help CentreWe respond to data requests within 14 business days. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.